The platform includes My Reward Cards for members and My Reward Merchant for participating merchants and authorised employees.

Agent and administrative functions may also be available through related applications or portals.

No. One of the main benefits of My Reward Cards is that one member account can access reward programmes from multiple participating merchants.

Each merchant’s points, tokens, offers and rewards remain separate from those of other merchants.

Download My Reward Cards, register an account, complete the required verification and join available merchant reward programmes.

My Reward Cards and My Reward Merchant support 11 languages:

• English
• Simplified Chinese
• Traditional Chinese
• Bahasa Malaysia
• Bahasa Indonesia
• Thai
• Vietnamese
• Korean
• Japanese
• Tamil
• Bengali

No. Participating merchant reward cards can be stored and accessed digitally through My Reward Cards.

Any applicable membership, service or transaction charges will be shown before the relevant registration or transaction is completed.

Complete an eligible purchase or activity with a participating merchant and present your member QR code when requested.

The number of points awarded depends on the merchant’s reward programme and any active campaign.

Yes. A merchant may offer different point rates on selected weekdays, weekends, festive periods or holidays.

For example, a merchant may offer 2x points on Tuesday, Wednesday and Thursday to encourage sales during slower periods.

Select an available reward from the relevant merchant and follow the redemption instructions shown in the app or by the merchant.

Normally, no. Points are stored separately for each merchant and are redeemed under that merchant’s programme.

Point-expiry conditions are determined by the relevant merchant. Check the merchant reward programme or reward details in the app.

Points awarded for a refunded, reversed or cancelled purchase may be deducted or corrected.

No. Reward points generally have no cash value and cannot be exchanged for cash.

Store-credit tokens are merchant-specific prepaid credits. A merchant may offer extra value, such as RM100 for 110 tokens.

The tokens may then be used to pay for eligible products or services with that merchant and its approved branches.

No. Merchant tokens are normally limited to the merchant that issued them and its approved branches.

Tokens are generally not redeemable for cash unless the merchant expressly allows it or applicable law requires it.

Expiry conditions depend on the issuing merchant and the terms shown when the tokens are purchased.

The merchant that issued the tokens is responsible for honouring them according to its disclosed programme terms.

No. The merchant tokens are intended as merchant-specific store credit. They are not cryptocurrency, investments, bank deposits or general-purpose electronic money.

Merchants can attract customers, reward repeat purchases, publish promotions, manage points and tokens, send in-app messages and monitor reward activity.

Yes. Merchants can register and manage multiple approved branches and assign employees to relevant locations.

Yes. Merchants can assign employee accounts and roles so that employees only access functions relevant to their responsibilities.

Non-manager employee accounts may only use protected merchant functions when the device is within approximately 100 metres of an approved branch GPS location.

Manager accounts may be governed by different access controls.

Yes. Merchants may send permitted in-app messages for birthdays, festive occasions, promotions, announcements and campaigns.

Messages may include graphics or use available templates.

Yes. Merchants can create special reward campaigns for public holidays, festive periods or selected dates.

Available reports may include memberships, points, redemptions, transactions, tokens, promotions and other programme activity.

Planned future features include appointments, bookings, online shopping and lucky draws. Their timing and final functionality may change.

Agents may introduce suitable merchants, assist with registration and onboarding and support the growth of the merchant network.

Use the agent registration option when available or contact the My Reward Cards team for onboarding information.

No. Agents must not make false or unauthorised guarantees concerning income, sales, customer growth or business performance.

Agents may only access merchant and activity information authorised for their role.

Yes. Agent commissions, incentives, qualifications and benefits may be governed by separate programme rules.

Account controls may include email verification, login credentials, PIN protection, role-based access and location-based transaction controls.

Use the PIN-recovery or account-verification option available in the app. Additional verification may be required.

Change your password or PIN immediately where possible and contact support at admin@myrewardcards.my.

Location may be used for supported transaction controls, approved branch verification and other location-based features.

Yes. Use an available account-deletion function or contact support.

Account deletion may result in loss of access to reward cards, points, tokens and transaction history. Some records may be retained where legally or operationally necessary.

Visit: myrewardcards.my/privacy-statement/

Visit: myrewardcards.my/app-usage-terms/

Increase your screen brightness, clean the screen, ensure the entire QR code is visible and confirm that the app and internet connection are working.

Check that location services are enabled, the employee is assigned to the correct branch and the device is within the approved distance.

Check your internet connection and refresh the app. Processing delays may occur. Contact the merchant if the transaction remains missing.

Confirm that app notifications are enabled in your device settings and that your communication preferences allow the relevant notification type.

Yes. Updates may include new features, security improvements, language updates and technical fixes.

Email: admin@myrewardcards.my

Include your account email, device type, app version and a description of the issue. Do not send your password or PIN.